Name: Vitalnoreviawk
Address: Friedrich-Bergius-Ring 15, 97076 Wuerzburg, Deutschland, DE
Telephone: +49 931 24792671

Delivery methods

Doorstep delivery

Tracked delivery to your address including street, house number, apartment details, and postal code. For orders from €59, in-person signature may be required.

Pickup point

You can have the shipment delivered to a parcel pickup station. The retention period there is exactly 7 days before it is returned.

Timeframes and costs

Service	Delivery time	Cost
DHL Paket	2-3 business days	4,95 €
Hermes delivery to door or ParcelShop	3-4 business days	4,40 €

How are transit times calculated? The delivery window is measured in business days after the parcel is handed over. Rural or remote postal code areas may require an additional 1 to 2 days.

If your cart reaches €59, we cover shipping within Germany: all smaller packages incur a flat fee of €4.95.
How long is the parcel in transit? Once handed over to the courier service, delivery takes 2 to 3 business days.
If your order arrives on a regular business day before 12:00, we hand over the goods to the parcel service on the same day.
Does the model not meet your needs? You can return unused items in their undamaged original packaging within 14 days of receipt.
Payment: cash on delivery, bank transfer.

Order processing

Weekday orders placed before 12:00 ship the same day; orders placed later or on weekends ship on the following business day. Once completed, you will receive a message with your receipt number.

Each product is secured in shock-absorbing multi-layer packaging with antistatic protection and a sealed hygienic film to prevent mechanical impact and moisture damage during transit.

Tracking your parcel

Immediately after the goods are handed over to the carrier, customers receive a tracking number via email as well as optional delivery status updates.

Lost or delayed parcel

Has your tracking status remained unchanged for 5 business days? If so, please contact us with your order number at [email protected]. We will initiate an inquiry with the carrier and either send you a replacement parcel or refund the full purchase price: both occur within 10 business days of your message.

Damaged on arrival

If a parcel arrives with visible external damage, record the transit damage directly with the delivery agent and take photos of the packaging. Then contact our customer service team by email immediately so a prompt replacement or resolution can be arranged.

Payment methods

Cash on delivery

You only pay the amount when the courier hands the parcel to you in person at your doorstep. Advance payment is not required with this option.

Bank transfer

Transfer the amount due directly to our bank account. You will receive all bank details at the end of the order and in your email. As soon as the payment is credited, we usually hand the goods over to shipping within one business day.

Available payment methods include Cash on delivery, Bank transfer. We will never ask for your passwords or bank card details, neither over the phone nor via email.

Delivery outside Germany

Our shipping service serves selected destination regions. The applicable postage costs and delivery times for your address are clearly shown at checkout before you complete your order. If customs duties or local taxes apply in the destination country, these must be paid by you as the recipient.

Questions about this policy

Write to [email protected] or call +49 931 24792671 during service hours (Mon-Fri 09:45 - 18:30, Sat 09:00 - 13:00). You will receive a response within 24 hours on business days.

Merchant: Vitalnoreviawk GmbH
Registered address: Friedrich-Bergius-Ring 15, 97076 Wuerzburg, Deutschland
Email: [email protected]
Phone: +49 931 24792671
Working hours: Mon-Fri 09:45 - 18:30, Sat 09:00 - 13:00
Registration: HRB 21120 / USt-IdNr: DE920476882